The furniture pads were also just as bad. They were full of sand and dirt. I shook one of the pad just to watch a cloud of dust rise and the pad to fall to a rag.
NEVER RENT A BUDGET TRUCK
The truck cab and bed were absolutely filthy. I was on a tight schedule so I spent 2 to 3 hours cleaning the truck just to make it usable. There was no way I could sit in the cab for the 7 hour drive without getting sick. The bed needed to be power washed.
***This is not a reflection of this specific local company renting Budget trucks, it is of Budget truck company****
I have to say that I am completely disgusted in how I was recently treated by this company. I had placed a reservation for a 24 foot truck a few weeks prior to needing it and 24 hours prior to pick up I get a call from the local place I was supposed to pick it up from stating budget never gave them a truck for me. Leaving me without a truck 24 hours before pick up. My first thought is how rude of Budget making the local business make this phone call when it's not their fault. I called the customer service number to get this resolved. The first person I talked to sent an email to their inventory manager and I was supposed to hear back within 2 hours. Well 2.5 hours went by and no call.... I call again, go through the whole story of what has happened again. I told them I can't wait another two hours I need to know if I have a truck or not. I am supposed to move the next morning! They send another message to the inventory manager and said I should hear within 30 minutes and if not call back again. I wait 45 minutes and no phone call. I call back again, go through the whole story yet again. This gentleman I was on the phone with was rude. At this point I am very angry and they want me to keep waiting. I then get off the phone because the guy I was talking to was not getting me anywhere. I call back shortly after go to make a new reservation out of curiosity and suddenly there is a 24 foot truck about 27 miles from me (previous pick up was only 5-8miles). I stated to the lady how is it I've spend 4 hours waiting for them to find me a truck and in 5 minutes she finds one. She had no answer, I had informed her of everything that has happened to me before this point. She then goes on with the reservation and wants to charge me twice what I was going to pay for the original truck rental. I told her no way, you guys didn't come through with my first truck, I am not paying any more than what I made my reservation for. She told me she would have to transfer me to billing in which she did. I talk to this gentlemen who tells me in order to honor that cost he can't comp me any miles. So I said let me get this straight, your company does bring me a truck like they were supposed to or gave it away I have no idea and you want me to drive 3 times the distance and you are going to charge me for all those miles. He said he can give me 30 miles but I have to call back after I return it to get refunded. So I would have to make yet another call to get my money back. I ended up having to drive a grand total of almost 60 miles on top of the 16 or so for my move and pay for them all. The very nice gentleman at the place I picked it up gave me 20 miles thankfully. I just have to say the fact that Budget screwed up and charged me more is the worst customer service ever. I paid for their mistake. When I had asked to talk to a manager when I was on one of my many calls I conveniently got transferred to a number that just kept ringing. I will never use this company again and I will never recommend anyone do such.
I recently rented a truck from Oswego N. Y. to Arlington Ma.
I will stick with Uhaul from now on.
had to rent a truck on short notice, guy gave me an awesome price, and even helped me out by throwing in a hand truck for a lowered price, i would highly recommend. and next time i need a truck this is definitely where I will be going.
Budget Truck Rental is a US Moving Company based in Oswego, New York. Budget Truck Rental is located at 354 East Ave, Oswego, NY 13126, USA.
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